In-Store Pickup and Online Ordering at High City Cannabis

We built our online ordering system with one goal in mind: making your cannabis shopping experience as seamless as possible. Whether you are a first-time buyer or a returning customer, our digital platform allows you to browse our carefully curated variety of high-quality cannabis products, smoking accessories, and essentials from the comfort of your home. The cannabis retail landscape has shifted dramatically in recent years, with industry research showing that over sixty percent of dispensary customers now prefer to browse menus online before visiting a store. We have embraced that trend wholeheartedly at High City Cannabis, ensuring that our digital storefront reflects the same elevated experience you receive when you walk through our doors in Astoria, Corona, East Elmhurst, Jackson Heights, Long Island City, Maspeth, Sunnyside, and Woodside, NY.

Our philosophy is simple: Astoria’s Most Convenient Dispensary. That commitment extends beyond our product selection and into every digital touchpoint we offer. Online ordering is not just a convenience feature for us. It is an extension of the white-glove service that defines who we are and how we operate as a one-stop shop serving the Astoria, NY and surrounding areas area.

How Our Online Ordering Process Works

All orders are placed through our AlpineIQ-powered platform, which gives you a smooth, intuitive shopping experience from start to finish. You begin by browsing our full menu, where every product includes detailed descriptions, potency information, and category filters to help you find exactly what you need. Once you have found the right items, you simply add them to your cart and proceed to checkout.

During checkout, you will enter your personal information and select your preferred payment method. For online orders, whether you are choosing pickup or delivery, we offer Pay-by-Bank through Aeropay with absolutely no fees passed along to you. After confirming your details, you schedule your order for either in-store pickup or delivery at a time that works best for your schedule. The entire process typically takes just a few minutes, letting you skip the in-store browsing time and get straight to enjoying your products.

Staying Updated on Your Order

Once your order is confirmed, you will receive real-time updates via text message and email notifications through Onfleet. This means you always know exactly where your order stands, from the moment it is confirmed to the moment it is ready for pickup or out for delivery. We understand that transparency matters, especially when you are planning your day around a pickup window. These automated notifications eliminate guesswork and ensure you arrive at exactly the right time.

If you are placing a delivery order, please note that delivery orders close one hour prior to store closing. This buffer allows our team to process, package, and dispatch your order with the care and attention it deserves. We never want to rush through the final orders of the day because every customer deserves the same VIP treatment regardless of when they shop.

In-Store Pickup Experience

Picking up your online order at High City Cannabis is designed to be quick and effortless. When you arrive, you check in with our security team at the entrance. From there, you proceed directly to the counter and request pickup service. Our staff will verify your identity with a valid government-issued ID, confirm your order details, and hand off your products. The entire pickup process is designed to respect your time while maintaining the welcoming, hospitality-driven atmosphere that sets us apart.

For customers who prefer to walk in and shop without placing an online order, we welcome you with open arms. Walk-in customers enjoy expanded payment options compared to online orders. Here is a breakdown of accepted payment methods based on how you shop:

• Online Orders for Pickup or Delivery accept Pay-by-Bank through Aeropay with no customer fees
• Walk-In Purchases accept Cash, Pay-by-Bank, and Debit Card transactions

Return and Exchange Policy

In accordance with New York Cannabis Law and the Marihuana Regulation and Taxation Act (MRTA), all sales of cannabis products at High City Cannabis are final. Because cannabis is a consumable product, public health and safety regulations require strict controls around returns and exchanges. However, there are specific circumstances under which we will work with you:

1. Defective Products that do not function or perform as intended at the time of purchase qualify for review and potential resolution
2. Regulatory Recalls issued by a licensed supplier or regulatory authority, including the NYS Office of Cannabis Management (OCM), will be handled promptly and in full compliance with New York Cannabis Law § 92

We encourage every customer to ask questions before purchasing, whether online or in person. Our knowledgeable staff is always available to provide guidance on product selection, potency levels, and consumption methods. Customer service is our number one priority, and we want you to feel completely confident in every purchase you make. At High City Cannabis, expertise and hospitality meet so that every interaction leaves you feeling informed, valued, and ready to enjoy a premium cannabis experience.